Privacy Policy

Helium Designers (the "Agency," "we," "us," or "our") operates the website at https://heliumdesigners.org (the "Website") and provides related services, including web design, custom development, managed hosting, launch strategy, support, and security services (collectively, the "Services").

We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our Website or engage our Services. By accessing the Website or using our Services, you agree to the practices described in this Policy.

If you do not agree with this Policy, please do not access the Website or use our Services.

We reserve the right to modify this Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website or Services after changes constitutes acceptance of the revised Policy. It is your responsibility to review this Policy periodically.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Information you voluntarily provide, such as your name, email address, phone number, billing information, company details, or any other data submitted through forms, inquiries, contracts, payments, or communications.
• Content you upload or provide for the Services (e.g., logos, text, images, or project specifications).

Automatically Collected Information

• Usage data: IP address, browser type, device information, operating system, referring pages, pages viewed, time spent on pages, and similar technical data.
• Cookies and tracking data: Information collected via cookies, pixels, web beacons, or similar technologies (see Section 5).

Information from Third Parties

• Data from payment processors, analytics providers, advertising networks, or other service providers we use.

We do not intentionally collect sensitive personal information (e.g., health, racial/ethnic origin, political opinions, or religious beliefs) unless you voluntarily provide it.

2. How We Collect Information

• Directly from You: When you fill out contact forms, request quotes, place orders, make payments, or communicate with us.
• Automatically: Through your use of the Website (e.g., server logs, cookies).
• From Third Parties: Via integrated tools (e.g., Google Analytics, payment gateways, hosting providers) or when you interact with our ads or links on other platforms.

3. How We Use Your Information

We may use your information for the following purposes:

• To provide, operate, and improve the Services (e.g., fulfilling projects, processing payments, providing support).
• To communicate with you (e.g., responding to inquiries, sending invoices, updates, or marketing materials if you opt-in).
• For internal business purposes (e.g., analytics, research, development, fraud prevention).
• To comply with legal obligations or protect our rights.
• For marketing and advertising, including personalized ads (subject to your consent where required).
• Any other purpose disclosed at the time of collection or with your consent.

We may anonymize or aggregate data for analytics or other purposes without restriction.

4. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors who assist us (e.g., hosting providers, payment processors, email services, analytics tools). These parties are contractually obligated to use the information only for providing services to us.
• Affiliates and Partners: Related entities or business partners.
• In Business Transfers: If we are involved in a merger, acquisition, or sale of assets.
• Legal Requirements: To comply with laws, respond to lawful requests, or protect our rights, property, or safety.
• With Your Consent: For any other purpose with your permission.

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze usage, and deliver targeted advertising.

• Essential Cookies: Necessary for Website functionality.
• Analytics Cookies: To understand how users interact with the Website (e.g., via Google Analytics).
• Advertising Cookies: For personalized ads on our site or third-party platforms.

You can manage cookies through your browser settings, but disabling them may affect Website functionality. We do not respond to "Do Not Track" signals.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse.

However, no method of transmission or storage is 100% secure. We make no guarantees regarding the security of your information and are not liable for any breaches, unauthorized access, or data loss. You share information at your own risk.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as access, correction, deletion, or opting out of certain processing.

To exercise any rights, contact us using the details in Section 10. We will respond in accordance with applicable law, but we reserve the right to deny requests where permitted (e.g., if excessive or unfounded).

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us.

8. Children's Privacy

The Website and Services are not intended for individuals under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it.

9. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction, including the United States, where privacy laws may differ. By using the Website or Services, you consent to such transfers.